A standby generator that fails during an outage is worse than no generator, because you planned on it. Putnam Generators connects you with a local technician who services Generac, Kohler, and other residential standby units.
Common problems
- Won't start on its weekly test or during an outage. Often a dead battery, low oil, a fuel supply problem, or a tripped breaker on the unit.
- Starts, then shuts down. Low oil pressure, overheating, or overload are common causes, especially after many hours of continuous running in a long outage.
- Error codes on the controller. The code points the technician to the fault; write it down before you clear it.
- Runs but the house doesn't switch over. A transfer switch fault or a wiring issue.
- Runs rough, surges, or smells of fuel. Fuel pressure, regulator, or carburetor issues.
- Hasn't been serviced in years. The cheapest repair is the service you skipped.
If it fails during an outage
Check that the main breaker on the generator is on, the fuel valve is open, and there's propane in the tank. If it still won't run, call. Do not try to work on a connected generator yourself; the transfer switch and the fuel line are not homeowner jobs.
Installed by someone else?
That's fine. Many Putnam homeowners had a generator installed years ago and the installer is gone or slow to come back. The technicians we work with service units regardless of who put them in.
Request a repair visit
Generator down? Call now
Tell us the symptom and the model if you can. A local technician will call you back.
(914) 440-4168Putnam Generators is a local referral service, not a contractor. The licensed, insured installer we connect you with does the work under its own name, license, and warranty.
